Important Service Update: Butler's Wharf Pier is now part of our river cruise route! Click here for more details.

Frequently Asked Questions

TRS Routes and piers

What times do TRS boats leave each pier?

Click here to check the timetables to find out when your boat is due to leave.

At this moment, we are opening seven days a week and our services run between 10:00 and 17:00.

Please visit the Timetable page for more details

The Thames is chock-a-block full of London landmarks, including the iconic Tower of London, Tower Bridge, and Cutty Sark, as well as modern attractions like the London Eye and the Shard.  Rest assured your skipper will point out all the points of interest in an entertaining and informative commentary.

  • Westminster Pier, Victoria Embankment, London, SW1A 2JH
  • Embankment Pier, Victoria Embankment, London, WC2N 6NU
  • Festival Pier, Riverside Walk, London, SE1 9PX
  • Bankside Pier, Bankside, London, SE1 9PD
  • Tower Bridge (Butler’s Wharf Pier), St Katharine Docks, 50 St Katharine’s Way, London E1W 1LA
  • Greenwich Pier, King William Walk, London, SE10 9HT

If you have a 2 Day River Pass, you will be able to hop-on and off at the following piers:

  • Westminster Pier
  • Embankment Pier
  • Festival Pier
  • Tower Bridge (Butler’s Wharf Pier)
  • Greenwich Pier

Yes. Always confirm with ticket office or crew as to the time of the last boat.

It depends on the route chosen. Please see below the different routes and times:

Westminster Pier to Greenwich Pier one-way takes 1 hour

Westminster Pier to Tower Bridge (Butler’s Wharf Pier) one-way takes 30-40 minutes

Tower Bridge (Butler’s Wharf Pier) to Greenwich Pier single takes 30-40 minutes

Prices and Ticketing

Do you offer refunds?

Yes, you can return your tickets and get a refund if you contact us up to 24h before your trip. Please contact us at providing your booking number.

Yes. We have a student discount available, but only at the ticket office and is not available online. Students must present a valid identity card when buying the tickets.

Yes. We offer a 50% discount for one carer per disabled person. Please click here for more info.

Yes. We offer a 50% discount on the normal fare for Freedom Pass holders, wheelchair users or any other disabled people with a valid disability badge. Please click here for more info.

No, it is not necessary to book a ticket for a child under 5 as it is free of charge.

Yes, you can change the date of your booking any time by contacting us at (Monday to Friday) or by phone at +44 (0) 20 3778 0700 (Saturdays and Sundays).

Yes, your ticket will be accepted at any time on the same date.

Yes, you can. You just need to select the day you wish to visit the attraction when making the booking.

Yes, we welcome groups from schools. Click here for more details.

Yes, click here for more details.

As we operate a hop-on hop-off service, you can disembark at any pier and continue your journey later.

  • Infant (free of charge): Under 5 years old
  • Child: between 5 and 15 years old
  • Adult: between 16 and 59 years old
  • Senior: 60 years old and over

No. E-tickets are accepted and recommended. Just show the ticket on your phone when boarding.

Yes, you can prebook online. We strongly advise booking tickets online.

We advise booking your tickets online. If you cannot book in advance, you can turn up at any of our piers and buy tickets from one of our ticket offices.

Yes. We often have discounts, special offers and money-saving sightseeing packages. Check out our Special Offers and Sightseeing Packages pages for details.

As we have two routes to choose from, a range of sightseeing packages, as well as special offers, there is no easy answer to this question. Visit the Ticket Info page for more details.

TRS Boats

Do you have food and drinks onboard?

Yes, we have a fully licenced bar onboard where you can purchase hot and cold drinks as well as snacks.

Only a small bottle of water or soft drink is allowed. Alcoholic beverages can only be purchased in our bar on board.

Yes. In fact we’re well-known for our entertaining live commentary. We also have an audio commentary service available in a number of languages via smartphones – English, German, French, Spanish, Italian and Mandarin.

Yes. Visit our Groups page for more details.

Yes. There are indoor lounges with panoramic windows on all of our boats so you can enjoy your sightseeing cruise whatever the weather.

Yes. Dogs are allowed on board as long as they are not dangerous and are kept on a lead.

Yes, there’s plenty of room.

Yes. In fact all dogs are welcome on TRS cruises.

Yes, all our boats have open decks in addition to heated lounges which have panoramic windows, giving you the choice of sitting inside or outside, depending on the weather.

All our sightseeing boats have slightly different facilities. Check the Our Boats page for details.

Yes, the majority of our boats are wheelchair accessible. Check with staff at the ticket office or visit Our Boats for details of which ones are accessible by wheelchair.


No. All lost property is handed in to the crew and then kept safe until it is claimed.

Sorry, we do not have parking facilities available. Check our journey planner for details of public transport.

We run our services all year round, even in poor weather. Our boats have heated indoor lounges which means you can enjoy the sights of London even in the winter rain! Disruptions and cancellations to our service are unusual, but if, for whatever reason, our service is affected, we will update the website and share the information across our social media channels.